Frequently Asked Questions

  • 1. Minimum Age Requirement
  • You must be at least 18 years old and above and agree to be bound by the Terms & Conditions applicable to our gaming products, to join Asiawin365.com and use the Services.
  • 2. How to Make Deposit?
  • Asiawin365 support up to four Local Bank [Maybank, CIMB, Hong Leong and Public Bank]. After logging in, click [Fund] and click on the My Deposit Icon. Select preferred bank, Example CIMB Key in the amount of deposit and bank fill in the field of Deposit Reference No., Deposit Method and date/time. We only accept bank transfers from bank account that belongs to your own. Deposit process will takes 3-10 minutes.
  • 3. How to Make Withdrawal?
  • You can make withdrawal via Local Bank Transfer. After logging in, click [Fund] and click on the withdrawal Icon. Select preferred bank, Example CIMB Key in the amount of withdrawal and bank account number. We only accept to credit your funds into bank account that belongs to your own. Withdrawal process will takes 5-15 minutes.
  • 4. How to Transfer?
  • Main wallet funds may transfer to other product wallet before start the game. After logging in, click [Fund] and click on the transfer Icon. Select game and key in the amount you would like to transfer. Select from main wallet to the Game wallet you would like to play. It will be instant transfer approved once you clicked on transfer.
  • 5. Forget username or password?
  • Kindly contact our customer service representative for assistance or you can get temporarily password by email.
  • 6. Is my personal detail secure?
  • All member information transmitted on Asiawin365 servers are highly secure with the most advanced security systems and encryption software.
  • 7. Can I play with multiple accounts?
  • Multiple account are forbidden in our system. Asiawin365 allows only ONE account per user/IP address/household.
  • 8. Can I change my username?
  • Every registered username is unique in our system, so you are not able to change it once you are registered.
  • 9. Bank account for deposit and withdrawal?
  • By registering with Asiawin365, you are only allow to register account by using your own bank account that are valid under your name for matters related to withdrawals and deposits of funds.
  • 10. Rollover/Turnover requirement?
  • Most of our promotions come with rollover/turnover requirement. Bonus funds can’t be withdrawn until rollover/turnover requirement has been met. No turnover required if deposit without any form of bonus can be withdrawn anytime.
Tel+ 010-3873017
Tel+ 011-35331365
Wechat ID : Asw365_cs1
Email: [email protected]